Salary: £36,562.50
Shift Pattern: 6 on 3 off - rotational shift pattern - 37.5 hours a week - Start times from 03:00am
Contract Type: Permanent (Full-Time)
Location: Luton - LU2 9NU
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Front of house allocator to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Ensure the integrity of the daily flying programme is maintained through effective and safe management of the operation
- You will ensure that you allocate duties and staff to the boarding gates in a timely fashion as necessary to ensure that optimum on-time performance and customer service is achieved
- Communicate effectively with the agents and coordinators at the gates to ensure the communication between us and our customers is seamless
- Pro-actively manage overbookings within the time frame to ensure On Time Performance is met
- Support the bag drop & boarding team to ensure that the Customer's product is delivered consistently in line with demanding service level agreements and on time performance targets
- Gather and process all data and documentation necessary for the fulfilment of the success of the operation by manual, automated or computerised systems including report writing
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Must have experience of working within the aviation sector
- Leadership/Management skills are essential for this role
- Flexibility to work shifts, including weekends and bank holidays
- Confident dealing with challenging situations
- Excellent communication skills at all levels
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years address history
- Be able to provide five years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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