Role Introduction
Reports to: Service Excellence Lead
If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.
Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.
Key Responsibilities
- Be the brand representative to provide great customer experience at the airport, and designated pre-flight registration locations
- Deliver a seamless airport experience to our passengers from check-in to boarding
- Provide efficient and courteous assistance at check-in and departure areas
- Assist with any airport operation tasks when needed including baggage services assistance
- Part-time basis with a minimum working hour requirement of 80 hours per month
Requirements
- Previously employed by Cathay Pacific or Cathay Dragon as Customer Services Officer or above
- Good command of spoken English. Proficiency in Cantonese and Putonghua is an advantage
- Flexibility to work on shift schedules (between 0500-0200, including weekends and public holidays)
- As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
Benefits
- Being part of a world-class service brand to be proud of
- World-class training
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight shifts
- Discounted travel for employees
- Annual leave entitlement
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
