Role Introduction
Reports To: Cabin Crew Service Excellence Manager (FP)
As the Cabin Crew Service Excellence & Engagement Executive in the Inflight Service Delivery team, you will be supporting the Cabin Crew Service Excellence Manager in developing and executing the SET engagement plan for cabin crew.
You will be serving as the main point of understanding cabin crew needs and coordinating the delivery of services or products. This role acts as a trusted advisor, providing guidance and support throughout the engagement process.
Key Responsibilities
- Work with Cabin Crew Service Excellence Manager to develop and execute cabin crew engagement strategy of engagement activities
- Develop and nurture relationships with our cabin crew. Act as a primary point of contact for all cabin crew inquiries and concerns regarding engagement-related tasks and duties
- Responsible for the entire engagement events, from promoting the event to handling the registration process and the onsite support
- Continuously review and analyze trends to develop creative ways to effectively engage and stay connected with the crew community
- Collaborate with internal teams, such as Inflight Service Delivery Department comms and engagement team to coordinate resources, timelines, and deliverables to meet requirements
- Deploy manpower and resources to ensure a smooth and successful execution
- Provide day-to-day administrative and logistic support for all engagement activities and events
- Lead and work with cabin crew secondee(s) supporting crew engagement programmes and activities
- Responsible and oversee the operation of the cabin crew refreshment corner.
- Collaborate with SET members in connecting with crew in a meaningful and creative way
- Track and analyse key performance indicators (KPIs) to measure cabin crew engagement success and prepare reports and presentations to communicate progress and identify areas for improvement
Requirements
- Attained a qualification in tertiary education
- Minimum 3 years relevant experience in the related field (Cabin crew experience an advantage)
- Good communication and interpersonal skills with high standards of written and spoken English and Chinese
- Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.
- Experience in developing and executing employee engagement strategies
- Good Computer literacy e.g. Excel, PowerPoint, MS Word
- Good analytical, planning and organizational skills and ability to work independently and manage stress
- Approachable and outgoing personality
- Creative, dynamic and innovative traits are preferred
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
