About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Primary Functions:
- Gather, analyze, and transform large sets of raw data to track program health and identify actionable insights using SQL, SAS, etc.
- Within the Qualtrics platform, assist with video product, AI features, survey programming across various listening posts.
- Evaluate new features and/or products to implement either in Qualtrics or supporting platforms to enhance the enterprise listening programs and support divisional KPI and other critical metrics
- Collaborate with business owners and/or other team members to take a data-driven approach in identifying opportunities and recommend actions for further improvement
- Validate CX Survey Vital Statistics (health metrics) utilizing data analysis tools such as SQL queries, Python, etc.
- Communicate trends and opportunity areas with the team, business stakeholders, and senior leaders in a digestible way through both written and verbal communications
- Recommend and implement data analytics to drive new and optimized ways to influence spend and better partner with our supported business units
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
- 4-7 Years of relevant experience
- Bachelor’s degree in business or information systems
- Proficient with SQL, Python, HTML or other query tools
- Proficient with Qualtrics (CX) platform (survey programming, dashboards, video product, and workflows)
- Solution-oriented and capable of meeting deadlines in a fast-paced environment
- Creative problem-solving skills with the ability to translate data into actionable insights
- Must have strong written and verbal communication skills and be comfortable working in group and individual settings
- Embraces a people and process first approach to technology projects
Behavioral Competencies:
- Ability to work in collaborative environments and embrace diverse perspectives.
- Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
- Ability to engage effectively with peers and stakeholders to build strong partnerships.
- Prioritize, maintain focus, and consistently deliver commitment.
- Proactively understand customer expectations and willingness to create customer-based solutions.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Experience with designing/developing Qualtrics surveys, dashboards, and workflows
- Self-motivated and take pride in building great products for key stakeholders
- Resourceful in finding the data and tools you need to get the job done
- Not afraid to ask for help when you need it, or help teammates when they need a boost
ID: DELRK40
