Position Title
Training Coordinator
Report to
Head of Operations
Position Summary
Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the rules and regulations aligned with CAAM requirement.
Key Accountabilities
- Identify training needs in collaboration with business units and regulatory requirements.
- Develop and maintain short-term and long-term training calendars and plans.
- Schedule and coordinate training sessions, including instructor assignments, venue bookings, and equipment availability.
- Support training delivery, administration, and coordination with internal stakeholders and external training providers to ensure smooth execution of the training plan.
- Ensure the serviceability and readiness of training facilities and resources to maximize utilisation.
- Act as the central Training Coordinator for internal and external customers, ensuring facilities and services meet expectations.
- Coordinate with relevant departments and business units on training schedules, instructor availability, classroom bookings, equipment readiness, and student welfare and discipline matters.
- Liaise with instructors to ensure all training documents and records (manuals, guides, exam banks, TMS documents, meeting minutes, training records) are properly maintained, accurate, and audit-ready.
- Ensure timely distribution of training manuals in accordance with the approved distribution list before the effective date.
- Prepare and submit monthly reports on trainer performance and overall training progress.
- Submission of Training Quotations for internal clients for Finance purposes before the training commence.
- Verify training-related expenses and claims, and submit them for approval promptly.
- Manage centralized qualification and training records for all mandatory training, including tracking and validation of trainers’ assignments.
- Ensure accurate and timely dissemination of training rosters and crew records for allowance processing.
- Review and recommend updates to training policies, procedures, and processes as needed.
- Analyze and submit monthly training and operational performance reports.
- Collaborate with business units and peers to provide excellent service and maintain operational efficiency.
- To perform other duties as assigned by Head of Operations
Qualifications and Working Experience
- Degree/Diploma in any discipline, with 2 years of working experience, preferably in operations areas;
- Or High School Certificates (STPM/SPM) with 7 years working experience, preferably in the operations areas.
- At least 2 years of working experience, preferably in operations areas.
Areas of Experience
- Knowledge on regulatory requirement, flight operations policies and procedures, crew operating pattern and duty roster.
- Knowledge on business administration and company’s terms and conditions.
- Knowledgeable in Microsoft Office applications
Personality Traits
- Empathy and listening skills
- Collaboration and project management
- Speed, flexibility, and agility
- Good organization skills, time management abilities and problem-solving skill.
