Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.
We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.
Job Summary
The
OCC Agent supports real-time coordination of Fast Track operations and VIP Lounge performance. You manage reservations, monitor guest flow, and ensure smooth and premium service delivery through accurate communication and quick operational response.
Your Activities
Operational Control
- Monitor Fast Track and VIP Lounge access in real time
- Manage reservations and optimize guest flow
- Support lounges and partners by coordinating daily operational activities
- Identify and report service disruptions
- Ensure compliance with operational procedures and service excellence standards
Customer Relations Management
- Process customer requests, inquiries and complaints via email and phone
- Deliver clear, empathetic and professional communication in every case
- Support analysis of customer feedback and suggest improvements
Communication & Stakeholder Coordination
- Act as an operational contact point between lounges, airport partners and service teams
- Provide timely updates, reports and escalations when required
- Maintain accurate logs of operational events, incidents and resolutions
Reporting & Continuous Improvement
- Escalate irregularities and contribute to root cause analysis
- Suggest improvements to workflows, tools and daily processes
Your Profile
- Higher education (Bac+2 / Associate degree) in Hospitality, Tourism, Management or similar
- Experience in premium service environments or operational roles
- Strong communication skills in French and English
- Customer-focused, reactive and solution-oriented
- Comfortable using digital tools
- Team spirit, reliability and positive attitude
- Flexibility to work varied hours based on operational needs (including evenings/weekends)
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at
https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
