Job Overview
To assist in supervising and managing all aspects operations and customer services at the airportincluding check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also
requiresunderstanding of internal/ external stakeholder management with thorough knowledge of Emergency ResponsePlanning.
Key Responsibilities
Customer Relationships:
Promoting the image of the airline by Meeting & Greeting Business Class, Club Platinum/Goldcustomers, VVIPs, foreign government non-government delegations at Premium check-in zone
Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all abovecategories
Meet & greet for Club customers at Premium class check-in zone
Decide on disposal of delayed flight passengers and misconnected passengers
Provide Feedback On Complaints And Compliments And Proactively Generate Action Plans To Improve Servicelevels And Maintain Standards Mishandled Baggage Cases Stakeholder Relationships
Promoting the image of the airline by meeting High level Indian and foreign government and non-government delegations
Liaising with state protocol, government bodies/ departments, airport authorities, other governmentagencies/authorities and maintain positive relationships with them
To coordinate with other intra-company departments in order to minimize costs and improve productivity
To liaise with external and internal service providers to improve quality of service Staff:
Recruitment, probation, training, appraisal and promotions/career development of team members
Skills & Attributes
Ability to manage Frequent flyers, VVIPs, HNIs and high level Indian and foreign delegation
Must have strong supervisory and on the spot decision-making skills
Should have excellent written and oral communication skills
Must have MS office skills
Work Experience
Preferably 3-5 years of Aviation/ Hospitality Industry experience
Qualification
Graduate from a recognized university
Location
DelhI
