Join our team as a Customer Account Specialist
We are seeking a dedicated and detail-oriented Customer Account Specialist to join our team and help us provide world-class support to our customers. If you enjoy creating positive customer experiences, solving problems, and being a key driver for customer satisfaction, this is your opportunity to thrive in a fast-paced, team-oriented environment.
What You’ll Do:
- Serve as the primary point of contact for customers, addressing inquiries professionally via phone, email, and customer portals.
- Process price quotes, accept and manage new orders, and provide consistent updates to customers regarding timelines and delivery.
- Investigate and resolve customer concerns, from technical issues to delivery challenges, with efficiency and professionalism.
- Foster positive relationships and trust with customers to encourage loyalty and retention.
- Work closely with internal departments (Sales, Planning, Purchasing, Technical Support, Shipping) to fulfill customer needs and ensure exceptional service.
- Support process optimization initiatives, provide feedback to leadership, and contribute to efforts that enhance productivity and customer satisfaction.
- Maintain customer databases, update records, and ensure order accuracy using company systems.
What You’ll Bring:
Education: High School Diploma or GED required, a college degree is a plus.
Prior experience in customer service, sales, or account management (inside sales preferred).
Team player with problem solving skills and adaptability to a variety of customer needs.
Strong organizational and multitasking abilities.
Proficiency with basic computer programs.
Why You’ll Love Working Here:
Our Environment:
- Flexibility that works: 9/80 schedule with every other Friday off
- Competitive rewards: Benefits start the first of the month after hire, quarterly bonus tied to company profitability, 401(k) with 3% company contribution, Employee Stock Purchase Plan, paid holidays (including a full Christmas week shutdown), and comprehensive health/vision/dental coverage.
- Work on-site in an engaging, team-oriented office environment.
- Contribute directly to innovations that push the boundaries of aerospace technology.
Compensation & Benefits:
- Base salary: $20-28/hr, influenced by several factors including experience, skill set, education, certifications, market conditions, and business needs.
- Astronics LSI offers a comprehensive benefits package, including:
- Health & Well-being: Health, dental, vision, disability, life insurance, FSA, HSA, and additional voluntary coverage options.
- Financial Security: 401K & Employee Stock Purchase Plan.
- Work-Life Harmony: Employee Assistance Program and a culture that promotes work-life balance.
Ready to Soar?
Apply Today! Make an impact, build strong relationship and grow your skills in a supportive and dynamic environment that values exceptional customer service!
About Astronics:
Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.
We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Join our team at Astronics Luminescent Systems Inc. and make a significant impact with your expertise. Apply today to become a valued member of our team in East Aurora, NY!
If you are a driven individual with a passion for precision and innovation, we encourage you to apply. We offer a collaborative work environment where your skills will directly contribute to the success of our products.
