• Translate complex operational and corporate initiatives into clear, actionable messaging that resonate with team members.
• Strengthen understanding of business decisions and operational changes by developing communications plans, media materials, process guides and stories highlighting the impact and importance of Technical Operations within the larger broader narrative.
• Manage and support internal and external communications channels to effectively reach Technical Operations team members, leadership and support staff.
• Develop an in-depth understanding of American’s Technical Operations business practices and the broader airline industry.
• Develop and execute compelling communications strategies around fast-moving issues with tight deadlines. Work on real-time business issues with American’s leadership team and drive the company’s internal positioning.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with leaders across the company.
• Provide support and content for other company channels.
• Ability to travel up to 20% of the time.