Department:
Crew Scheduling
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Associate Crew Scheduler helps Southwest deliver on our Purpose by ensuring all Southwest Airlines flights are staffed in compliance with Company, contractual, and regulatory requirements. This role will connect with our Crews over the phone to provide accurate and timely duty assignments and to solve complex scheduling challenges. The Associate Crew Scheduler is excited to demonstrate Legendary Customer Service and Hospitality to Crew Members while having opportunities to learn and grow in their expertise each day.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Successfully complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Associate Scheduler position
- Administer and maintain Crew Member schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
- Demonstrate knowledge and ability to create, analyze and process trips and reroutes, provide accurate and timely notification to Crew Members for duty assignments using a multi-line phone system and a computer with multiple software programs/monitors
- Record and track information pertaining to Crew Members schedules utilizing the crew tracking system and efficiently schedule Crew Members
- Make cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
- Execute and resolve complex tasks in a timely and efficient manner
- Work in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crew Members during irregular operations
- Provide Hospitality and demonstrate professionalism in all interactions with Employees
- Assist Crew Members with applicable schedule adjustments when automated functionality is not available
- Assist with daily and monthly checklists/reports
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreements, and Company and departmental policies and procedures
- Ability to demonstrate proficiency on all Crew Scheduling applications
- Skilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely manner
- Skilled in organization and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environment
- Ability to independently work under tight time constraints and in high stress situations to accomplish assignments
- Ability to effectively communicate by email, telephone, records keeping systems and in person
- Ability to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator
- Ability to work well with others as part of a Team
Education
- Required: High School Diploma or GED
Experience
- Entry level experience, developing skills and knowledge in:
- Customer Service and Hospitality
- Utilizing multiple computer programs to perform job duties
- Working a fast-paced, multi-variable influenced, critical thinking position
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to work various shifts, including morning, evening and midnight shifts, weekends, holidays, overtime and extended shifts when needed
Pay & Benefits:
Competitive market salary from $64,900 per year to $72,100 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/04/2024
