Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Director Technology invests in the future of Southwest’s People by providing technical, functional, and strategic leadership for the Infrastructure Team supporting operational workgroups.This role is pivotal in driving efficiencieswhile championing their team andcollaborating with various Employees, including senior Business Leaders. In addition, they’ll apply business acumen to all components of the planning process at a department/enterprise-level and oversee projects across functions to ensure technical/functional solutions are solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements. The Director Technology is a People Leader with strong communication skills who looks forward to making an impact in our Technology Department.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
Create and articulate vision of future linked to Department and Company performance aspirations and implement management strategies to affect high productivity through technical solutions
Oversee a complex organization and cross-functional Teams and projects; maintain enterprise and industry knowledge; make appropriate decisions/trade-offs as required that are consistent with strategic direction of department
Implement internal and external Customer and Technology Department strategies and vision
Identify and influence business process change, definition, refinement, and execution in support of best business practices
Negotiate and leverage outside consultants, vendor relationships, offering to extend delivery capability of Department
Deliver and facilitate solid systems solutions in support of business processes and across technical and business Customers
Provide conflict-resolution mechanisms and lead efforts across the enterprise
Implement operations and strategic plans for systems and technology implementations; ensure ongoing stability of systems consistent with defined organizational objectives and strategic direction
Develop procedures, tools, and support to ensure thorough testing is accomplished and assure functional and technical integrity of system
Maintain financial control and accountability on capital and operating expenses for all assigned areas of responsibility while maintaining consistent quality to meet business objectives
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Advanced knowledge of management/Leadership principals and personnel practices and regulations
Advanced knowledge of technology practice, concepts, methodology, and trends related to cross-functional Teams
Advanced knowledge of project management methodology
Advanced knowledge of business acumen including understanding product strategy across market segments
Advanced knowledge of business to assess impact of applied technology on Customer’s business processes
Skilled in excellent partnering, negotiation and communication in order to facilitate interactions with business Customers and technical support
Ability to implement strategic direction and influence at the Department and enterprise level
Ability to effectively lead others to accomplish goals/objectives, and coach, mentor and develop Team members
Ability to set and manage stakeholder expectations and deliver quality projects on time and within budget
Ability to prioritize problems and solutions at a department/enterprise level and provide effective follow-up and communication when problems occur
Education
Required: High School Diploma or GED
Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training
Experience
Demonstrated experience in directly or indirectly leading team(s)
Advanced level Business Acumen in functional area
Seasoned and specialized knowledge in:
A Business and/or Information Technology environment, specifically related to cross-functional Teams
Directing large development efforts
Preferred: Experience in driving efficiencies in operational and security processes to improve customer satisfaction and meet availability targets.
Preferred: Experience in industry processes for preventing and responding to operational incidents, working with business development teams to set and maintain SLOs/SLAs.
Preferred: Experience in providing reporting and interface with customers on the effectiveness of the services and maintain healthy relationships.
Preferred: Experience in Day to day management and continuous improvement
Preferred: Experience in performance management and career development of all assigned personnel
Preferred: Experience in driving availability across infrastructure, application, cloud, and support at scale
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Air travel with frequent overnight stays required
Ability to work extended hours as needed
Pay & Benefits:
Competitive market salary from $198,100 - $220,100.00 per year* depending on qualifications and experience. For eligible Leadership and individual
contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
• Southwest will help fund your 401(k) retirement savings with Company
contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement
Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including
pets)
• Southwest offers health plan coverage options that start from the very first day of
employment. You will have 30 days to select and enroll in your health plan with
coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule
and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule
and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date12/04/2024
