How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, we’re redefining how brands connect with customers through premium, high-impact digital advertising experiences. As our platform continues to scale, we’re looking for strong operators who thrive in complex environments and take pride in delivering excellence at every stage of execution.
The Program Manager for Existing Ad Inventory leads the execution and operational optimization of Delta’s existing advertising inventory. This role ensures complex, high-value campaigns are delivered accurately and efficiently across a multi-system environment, while continuously improving manual and cross-functional processes.
Responsibilities
- Campaign Execution: Leads end-to-end delivery of partner advertising campaigns across existing inventory. Works both internally and with external partners to ensure successful campaign delivery; responsible for leading delivery coordination. In this role, own and manage implementation timelines, project plans, and cross-functional coordination with internal teams, serving as the single point of contact from kickoff to launch to ensure clarity and alignment. Translate leader objectives and scope into actionable technical and operational plans, and identify risks early, troubleshoot issues, and escalate blockers as needed to keep the campaign on track. Provide executive updates to leadership and lead coordination across Delta and partner teams. Identify potential gaps in successful delivery and proactively surface concerns.
- Operational Problem Solving: Resolve complex execution challenges involving multiple teams and systems. Break down cross-team challenges and facilitate problem solving across group to drive clear output, next steps, and resolution. Make judgement calls on when escalation is needed
- Process Optimization: Identify inefficiencies and implement scalable improvements to internal processes outside of day-to-day execution. Identify critical process opportunities and build plan cross-functionally across team around how to drive efficiency and greater process alignment. Establish continuous improvement function to reinforce success.
- Cross-Functional Coordination: Partner with sales, product, analytics, marketing, content, media, and operations to align commitments and execution. Lead day-to-day workstream discussions across working team and leadership, and surface areas of potential misalignment.
- Quality Assurance: Ensure campaign accuracy, compliance, and brand standards. Drive standardization in how we approach operational delivery across new and existing placements, along with legacy Delta Sync partnerships.
- Technology Utilization: Leverage multiple tools and platforms to support execution workflows. Identify new opportunities to drive automation across our processes by leveraging new tools and resources.
What You Need To Succeed (Minimum Qualifications)
- 5+ years in media execution, marketing operations, project management, or similar roles
- Experience working within complex, multi-stakeholder environments required
- Demonstrated ability to operate effectively in ambiguous, highly manual, or non‑standardized environments, applying judgment to resolve issues where processes or precedents may not exist
- Excellent interpersonal, communication and relationship-building skills required, with an emphasis on seeking input and understanding concerns of other stakeholders. Capable problem-solver that excels in navigating competing priorities and stakeholder needs
- Proven ability to translate leadership objectives and scope into clear, actionable operational and technical execution plans, managing risks and dependencies to drive successful outcomes
- Strong organizational and time management skills: ability to handle multiple projects and meet deadline
- Exceptional written and verbal communication skills, with demonstrated experience influencing at all organizational levels
- Successful candidate must have advanced knowledge of PowerPoint, Excel, and Word.
- Passion for improving processes and identifying new solutions
- Hands‑on experience owning end‑to‑end campaign or program execution across multiple systems
- Highly detail-oriented, deadline-driven, and adaptable in a fast-paced environment
- Must be performing satisfactorily in current position
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
- 8+ years in media execution, marketing operations, project management, or similar roles
- Travel or hospitality sector experience beneficial but not mandatory
- Exposure to non-traditional media or experiential advertising preferred
- Bachelor’s degree preferred
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
