How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Passenger Facilitation Co-op Will Help
- Provide process engineering and internal consulting services
- Participate in data collection efforts for projects that impact cross-functional departments
- Measure and analyze current the TSA and Customs and Border Protection wait time performance
- Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
- Recommend ideas for new ways to provide optimal customer experience
- Evaluate impact of proposed operational changes
- Write and manage various data queries using VBA and SQL
- Practice safety conscious behaviors in all operational processes and procedures
Successful candidates will have the opportunity to learn from an Industrial Engineer as well as a team with diverse backgrounds through mentorship, professional development, knowledge sharing, and exposure to industry best practices. Additionally, co-ops will apply academic concepts in real-world settings including, statistical analysis, process flow analysis, modeling, and database management.
What You Need To Succeed (Minimum Qualifications)
- Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution.
- At least a 3.0 GPA on a 4-point scale.
- Must be available to work on a full-time basis for 3 alternating semesters: Fall 2026, Summer 2027, and Spring 2028.
- This position requires student to work for 3 alternating semesters. Student cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.
- Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op.
- Must have a strong knowledge of Microsoft Excel, SQL and data collection methodologies.
- Self-sufficient and complete assignments with minimal supervision.
- Detail oriented and perform well under pressure.
- Eager to accept responsibility and create value-added projects.
- Demonstrate flexibility in a fast-paced environment.
- Demonstrate a professional demeanor when interacting with all levels of the organization.
- Must be willing to travel for business up to 10% of the time (domestic and/or international).
- Exhibit strong written and verbal communication skills.
- Working as a Co-op/Intern does not guarantee a full-time opportunity at Delta Air Lines upon graduation. This position is intended to provide educational and professional work experience to prepare the student for the workforce.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Preferred majors in Industrial Engineering or related field
