Worldwide Flight Services (WFS), a SATS company, is a global air cargo logistics leader and best in class ground handling partner. As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 227 stations in 27 countries.
The SATS-WFS group employs over 50 000 people and assists more than 270 customers. WFS has a 40-years experience in aviation-related handling service and can provides top quality solutions with a vast scope of services such as cargo handling, bagage handling and processing, ramp services, passenger services including premium VIP services, while maintaining its industry-leading standards of safety and security. With its unique combination of experience, technical expertise and know-how, WFS can propose solutions to meet the challenges resulting from today’s fast-moving and complex airport operations.
Mission & Purpose
The Business Analyst EMEA supports the rollout and operational adoption of the Horizon AI platform across the EMEA region by configuring operational data, building workload profiles, and supporting data-driven workforce planning.
The role focuses on the collection, preparation, and configuration of operational base data required to run Horizon planning models. This includes supporting the integration of key operational datasets such as cargo management system (CMS) data, airline and trucking schedules, cargo volumes, and manpower cost data, ensuring the platform is populated with accurate and validated information.
The analyst supports the configuration of operational service standards and activity parameters used to calculate workload demand across warehouse and office operations. These service standards form the basis for generating workload profiles by customer, operational process, and cargo activity.
The role contributes to the generation, validation, and calibration of workload profiles, working with operational SMEs to ensure the profiles accurately reflect real operational processes and service requirements. This supports the transition towards data-driven strategic and tactical workforce planning across stations.
The role also supports the preparation of service level agreements, workload analysis, labour laws, CLA rules and workforce cost data used in budgeting and performance tracking.
Working closely with Workforce Optimisation teams and station SMEs, the analyst supports the preparation of weekly and monthly operational reporting, workload analysis, and performance insights that help improve workforce allocation and operational efficiency across EMEA stations.
Main Responsibilities
- Horizon Rollout and Business Adoption
- Support the rollout and adoption of the Horizon AI platform across EMEA stations.
- Assist local operational teams in integrating Horizon into daily planning and workforce management processes.
- Support SMEs and power users with training, guidance, and documentation to ensure consistent use of the platform.
- Help monitor adoption levels and identify areas where additional support or training may be required.
- Data Preparation and System Configuration
- Support the configuration of operational base data within the Horizon platform.
- Assist in the collection and validation of flight schedules, trucking schedules, and SLAs
- Gather and maintain manpower cost data and workforce planning inputs required for planning models.
- Ensure operational data is structured and prepared for use within Horizon.
- Gather labour law and CLA rules data governing working and rest hours
- Service Standards and Workload Profiling
- Support the configuration and documentation of service standards for operational activities across warehouse and office functions.
- Assist in the development of workload profiles based on cargo volumes, schedules, and operational processes.
- Contribute to maintaining a consistent methodology for workload profiling across stations.
- Workload Validation and Planning Support
- Support the validation of workload profiles with operational teams and SMEs.
- Assist in fine-tuning workload parameters and assumptions based on operational feedback and real performance data.
- Help ensure that strategic and tactical workforce planning decisions are increasingly driven by data and workload models rather than manual planning practices.
- Operational Planning and Resource Allocation
- Support analysis of flight schedules, cargo volumes, and trucking activities to help improve workforce planning accuracy.
- Assist in analysing resource allocation and staffing requirements across warehouse and office functions.
- Support the validation of auto-generated rosters and planning outputs produced by the system.
- Reporting and Performance Monitoring
- Assist with weekly and monthly operational reporting for regional leadership.
- Support the consolidation of station performance data, workload metrics, and planning outputs.
- Contribute to the development of dashboards and operational performance insights using tools such as Power BI.
Education
Qualifications, Skills & Expérience:
- Bachelor’s degree (Economics, Finance, Business Studies)
- And/or equivalent professional experience in logistics, workforce planning, or operational management, with a proven track record of applying data-driven approaches to planning and decision-making.
Technical Expertise
- Advanced Excel / SQL/ Scripting language
- Advanced Power BI
- Budgeting,
- Forecasting
- Business Case Scenario simulation.
Soft Skills
- Strong analytical capability and KPI literacy.
- Ability to train and coach teams.
- Skilled in business case modelling,
- Strong storyteller with ability to influence at senior levels.
Aptitudes Required
- Diligence, discipline and self-motivation
- Precise, organised and systematic work capability
- Emotionally mature
- Ability to work under pressure
- Ability to take instructions
- Work well with other people
- Ability to multi-task and to prioritise workload
- Ability to meet deadlines
- Possess effective and efficient time management skills
- Problem solving acumen
- Analytical Curiosity: Inquisitive, data-driven, and eager to explore new ways of working.
- Commercial Mindset: Links data to customer service excellence and financial results.
- Customer Orientation: Passionate about enabling SLA delivery and operational readiness.
- Collaborative Partner: Able to influence and engage across Operations, HR, Finance, and Commercial teams.
- Resilience & Agility: Thrives in fast-moving, high-volume settings with changing priorities.
- Change Champion: Embraces digital transformation and drives adoption of new practices.
- Clear Communicator: Turns complex analysis into actionable insights for leadership.
- Accountability: Owns outcomes, not just tasks, with a strong sense of responsibility.
