About The Role
The Manager of Tech Ops/Projects/Support in the aviation sector plays a critical leadership role in overseeing the technical operations, project management, and support functions that ensure the seamless performance of aviation systems and infrastructure. This position is responsible for coordinating cross-functional teams to deliver complex technical projects on time and within budget while maintaining compliance with industry regulations and safety standards. The role demands strategic planning and execution to optimize operational efficiency, enhance system reliability, and support continuous improvement initiatives. The manager will serve as a key liaison between technical teams, stakeholders, and external partners to align technology solutions with organizational goals. Ultimately, this role ensures that all technical operations and support activities contribute to safe, efficient, and innovative aviation services across the organization.
Minimum Qualifications
- Bachelor’s degree in Engineering, Aviation Management, Information Technology, or a related technical field.
- Minimum of 5 years of experience in technical operations, project management, or support roles within the aviation or transportation industry.
- Proven experience managing teams and leading complex technical projects in a regulated environment.
- Strong knowledge of aviation industry regulations, safety standards, and compliance requirements.
- Excellent communication, leadership, and organizational skills.
Preferred Qualifications
- Project Management Professional (PMP) or equivalent certification.
- Experience with aviation-specific technology systems such as aircraft maintenance software, flight operations systems, or air traffic management tools.
- Advanced degree in a relevant field such as Aerospace Engineering, Business Administration, or Project Management.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Experience working with cross-functional and geographically dispersed teams.
Responsibilities
- Lead and manage the technical operations team to maintain and improve aviation systems and infrastructure.
- Plan, execute, and oversee multiple technical projects, ensuring alignment with organizational objectives and regulatory requirements.
- Develop and implement support strategies to provide timely resolution of technical issues and minimize operational disruptions.
- Collaborate with cross-functional teams including engineering, safety, compliance, and external vendors to drive project success and operational excellence.
- Monitor key performance indicators and prepare detailed reports to inform leadership on project status, operational health, and risk management.
- Ensure adherence to aviation industry standards, safety protocols, and regulatory compliance in all technical operations and projects.
- Manage resource allocation, budgeting, and scheduling to optimize team productivity and project delivery.
- Foster a culture of continuous improvement, innovation, and professional development within the technical operations and support teams.
Skills
The required skills enable the manager to effectively lead technical teams and manage complex projects by applying strong organizational and leadership capabilities. Proficiency in aviation regulations and safety standards ensures that all operations comply with legal and industry requirements, minimizing risk. Project management skills are essential for planning, executing, and delivering projects on schedule and within budget, while also managing resources efficiently. Communication skills facilitate clear collaboration with internal teams, stakeholders, and external partners, ensuring alignment and transparency. Preferred skills such as certification in project management and familiarity with process improvement methodologies enhance the ability to drive operational excellence and continuous improvement in a dynamic aviation environment.
