How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
The Pilot Assist team is seeking a customer service focused professional to provide chat, case, phone, and walk-in support for Flight Operations. This dynamic 24/7 team is responsible for various administrative and operational tasks each day, especially during Irregular Operations (IROPs). Pilot Assist team members manage multiple complex issues simultaneously and must be able to relate to the pilot profession in order to maintain an attitude of pilot advocacy for each line pilot. Position may offer limited travel and overtime.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
- Converse with Pilots via chat, case, phone and email correspondence
- Evaluate escalations for pilot compliance in partnership with Flight Ops leadership
- Serves as first point of contact for policy clarification and Deltanet navigation
- Review pilot expense reports via Concur
- Support passport/visa compliance and renewals
- Partner with Crew Operations, Crew Technology, Crew Resources, Pilot Leaves, Flight Training, Quality Assurance
- Manage processes: flight deck jumpseat, crew meal, pilot parking
- Practices safety-conscious behaviors in all operational processes and procedures
What You Need To Succeed (Minimum Qualifications)
- Must be in good standing
- Minimum 2 years at Delta
- Ability to communicate with pilots regarding proprietary, confidential, legal, complex, or sensitive issues
- Able to effectively manage multiple complex issues simultaneously.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Previous experience with operational tools like DBMS, DLTERM (RES/OSS), Concur
- Diverse operational background within Delta
- Familiarity with FOM, FARs, PWA
- Five or more years of airline operations experience preferred
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
