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Passenger Relations Officer

Singapore Airlines • Full-time • SG • 1w ago

Job Description

The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division. The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
Handle and resolve escalated passenger complaints
Perform backroom duties such as monitoring flights and liaising with traffic staff
Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team
Liaise with SIN Hub on flight delays and special handling
Meet and assist VIPs to and from SKL
Ensure good housekeeping of the Lounges
Provide efficient administrative support
Required to work shift hours, including overnight shifts, weekends, public holidays; and
Perform any other duties as assigned

Requirements

Possess a NITEC/Higher NITEC/Diploma in any discipline
Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers
IT Proficiency e.g. MS Office
Experience in front-line customer service is preferred
Ability to perform shift duties and demonstrate initiative
Adept in teamwork, communication and customer-oriented

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.