A. Job Purpose
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Support governance of delay data, ensuring accurate attribution and adherence to PTS timelines, in order to improve on-time performance (OTP).
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B. Key Accountabilities
- Monitor and validate delay data entries for accuracy and completeness across systems.
- Support correct delay attribution by reviewing records against standard definitions and the Delay Handbook.
- Identify and help resolve delay data discrepancies, escalating complex cases to the Manager -PGC.
- Track PTS adherence and punctuality metrics, flagging deviations for review.
- Prepare regular punctuality governance reports and summaries for management review.
- Maintain accurate records of attribution decisions and supporting evidence for audit purposes.
Collaboration
- Work closely with the Research Analytics and Data Analytics teams to ensure consistency of delay data and findings across functions.
- Coordinate with cross-functional teams such as scheduling and dispatch to validate delay information.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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C. Skills Required for the role
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Understanding of airline operations
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Attention to detail
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Analytical mindset
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Governance / compliance orientation
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Excel / SQL / Power BI
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Communication skills
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D. Key Interfaces
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Internal Interfaces
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Manager -Punctuality Governance Cell (PGC)
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Regular reporting and discussion on delay data status, attribution issues, and priorities.
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Research Analytics & Data Analytics Teams
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Regular coordination to align data inputs, cross-check findings, and support joint deliverables.
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Cross-Functional Teams
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Work with teams such as scheduling and dispatch to validate and reconcile delay information.
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External Interfaces
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Airport Operations Team
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Support resolution of delay attribution queries and follow up on action items as directed.
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E. Educational and Experience Requirements
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Minimum Education Requirement
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Bachelor's degree or its equivalent. Specialization in Data Analytics within airline operations would be preferred.
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Minimum Requirement
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Desired
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Experience
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- 2-6 years of relevant experience in airline operations, delay/punctuality governance, data analytics or a closely related field.
- Exposure to Airport Operations
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- Prior experience with delay coding/attribution systems or punctuality governance in an airline or similar industry.
- Working knowledge of reporting/BI tools.
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