Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
PURPOSE
As an Airport Associate Solution Specialist, you will assist with the technology planning and design choices within solutions used to meet the business requirements of SITA customers.
You will be a part of an excellent global innovative team and reporting to the Senior Manager, Solution Engineering.
WHAT YOU WILL DO:
- Assist in designing / coordinating development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
- Assist with the contribution to the technical qualification of proposals submitted to customers developing knowledge of current new or evolving technologies and SITA solution portfolios.
- Assist with the contribution to the design coordination and development solutions working with multiple parties both internally and externally.
- Assist with the transfer of projects for implementation.
- Assist in building business case that comprises of all the solution components that includes both software and infrastructure solution and pricing, and getting stakeholders’ concurrence on the same, and getting business approval.
- Assist in promoting SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Assist in Facilitating designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
- Interact with colleagues to gain knowledge and to share ideas.
EDUCATION & QUALIFICATIONS
- BS level Technical Degree or equivalent experience in Engineering Computer Technologies
- Having Airport certification (IATA/ICAO) is great plus.
- Having Cloud certified (Azure) is great plus
Qualifications
EXPERIENCE
- Degree or equivalent experience in Engineering or Computer Technologies
- 3 years of experience in Airport Transport Industry technology.
- 3 years of experience in technical Pre-Sales or consulting (business and technical) role.
- Intimate with Airport business process is essential.
- Well versed in Airport business solutions is mandatory, including Airport Passenger Processing Systems (such as Common-Use, Passenger Reconciliation, Passenger Flow Management, Self Service and Biometric Solution, DCS Integration, LDCS, etc.), Baggage Management Systems (such as Baggage Reconciliation, Bag Message, Lost & Found, etc.), and Airport Operation Systems (such as AODB, Fixed and Mobile Resource Management, ACDM, Airport Vision, Airport Voice, etc.).
- Familiar with Airport solution infrastructure, e.g., on-prem and cloud hosting, networking (WAN and LAN), various server hardware & software stack, edge equipment, and airport common-use peripherals, etc.
- Having Airport certification (IATA/ICAO) is great plus.
- Exposure to biometric application, data analytics & business intelligence is a great plus.
- Experience in software development and integration services is great plus.
- Good knowledge on accounting and financials is great plus.
- Strong communication skills with good customer engagement experiences.
- Great team player that can work with diversified cross-functional teams that are located cross different time zones.
- Great passion in supporting deal-closing.
- Proven track record in producing, communicating, and documenting successful customer solutions.
PROFESSION COMPETENCIES
- Addressing Customer Needs
- Commercial Acumen
- Networking
- Partnering for Clients' Success
- Problem Solving
- Products and Services
- Quality in Design
- Requirements Analysis
- Sales Process Knowledge
- Solutions Development
- Strategic Thinking
- System and Technology Integration
- Technical Writing/Documentation
- Technology/IT Consulting
CORE COMPETENCIES
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Developing Talent
- Impact & Influence
- Leading Execution
- Managing Performance
- Results Orientation
- Teamwork
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
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Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
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Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
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Professional Development: Unleash your potential with our training offers via Coursera!
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Flex-location: Benefit for 26 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
