Job Profile
Vista Global, the global business aviation group, integrates a unique portfolio of companies offering asset-light services to cover all aspects of business aviation, through its brands. The group's mission is to lead the change to provide customers with the most advanced flying services and the very best value, anytime, anywhere around the world.
We are looking for a Head of AR to lead the International Billing and Credit Control teams across London, Hamburg, Dubai and Hong Kong. This role will be based in our Mayfair office in London and will report directly to the Director of Finance Operations. The Head of AR will ensure the Billing and Credit Control function is operating efficiently and in line with KPI’s. Also, ensure the teams are agile to new business needs and market forces. This Overall, this role plays a crucial role in managing the company's cash flow and ensuring the timely receipt of payments from customers, which is essential for maintaining healthy financial operations. The team consist of 31 people across all offices, you will have great scope and opportunity to affect change to deliver further efficiency and effectiveness.
Your Responsibilities
Billing
Responsible for billing of Program members. Processing flight invoices correctly for Program members in line with contracted rates and conditions. Also, they are issuing monthly flight statements on a timely basis and liaising with clients on billing related issues. There is an out of business hours on call service to support the business 24/7.
Credit Control
Responsible for the collection of amounts from customers related to Program and On Demand, sending payment requests, analysing balances due, escalating issues relating to potential bad debts, following up on action taken by other departments on disputed balances and litigation; and ensuring that amounts received are adequately recorded in the company’s accounting records.
- Ensuring that the Billing and Credit Control teams are adequately resourced in-order-to effectively deliver on their tasks.
- Overseeing the allocation of tasks to team members as necessary to maximise the efficiency and effectiveness of the team.
- Partners with our Sales team members to establish processes that reduce complexity and friction with our customers.
- Constantly reviewing business processes and suggesting improvements where necessary to continuously strive for improved efficiency throughout the organisation.
- Work with key stakeholders to ensure AR & Billing functions are operating in line with business expectations. Also, build a good understanding on key clients and constantly review them with the teams to ensure clients are happy with the service from Finance.
- Ensuring customer satisfaction in all aspects of the respective functions that impact the Group’s customers.
- Organising adequate on-call resources to service urgent client requests during out of office hours.
- Supporting and developing team members to ensure effective delivery of the team’s overall objectives through effective recruitment, development, engagement, and retention of team members.
- Being the ‘go-to person’ for all the team members by developing your own knowledge of company’s business model, systems, policies and procedures, rules, and relevant regulations.
- Preparing reports on matters relevant to the respective functions as may be required from time to time by the Director of Finance Operations, Chief Financial Officer, or other members of the Executive Committee.
- Support VJ Finance on annual audits.
Required Skills, Qualifications, and Experience
- Must have at 5+ years of commercial & management experience.
- Experience in leading and managing cross-functional teams. You should have strong leadership qualities to motivate and guide your team towards achieving the company's AR goals.
- An experienced and emotionally intelligent leader that can deliver on day-to-day team management responsibilities, while simultaneously leading and motivating your team through change.
- You enjoy working in a highly pressured, dynamic, entrepreneurial environment and keen to ‘muck in’ as required by a growing business.
- Previous experience in Transactional Finance environment desirable.
- Advanced Excel/modelling skills and strong analytical skills, with the ability to provide commercially focused analysis and commentary.
- Prior experience with SAP accounting software is essential.
