Job Profile
XO is the future of private jet travel. XO Members and clients can request flights on over 2,400 aircraft worldwide, including the 300+ aircraft in the Vista Members’ fleet and the safety-vetted XO alliance fleet of 2,100+ private aircraft - covering all cabin classes.
XO Membership is ideal for those looking for an asset-light alternative to the ridged, non-refundable jet card model. XO also offers multiple ways to buy and ways to fly through the most innovative digital platform with instant booking capabilities.
At XO, we are committed to delivering personalized service, trusted advice, and smart private jet solutions to the most sophisticated private flyers. Our team of dedicated employees is at the foundation of our mission to deliver distinctive service. We are a company that cares deeply about our people and are continuously seeking positive, committed, and talented individuals to join our team as we continue to build the world’s largest On Demand marketplace for private aviation.
Join the world’s first global digital marketplace for private Aviation
Your Responsibilities
- Understanding assigned customer’s trip requirements and providing best suited options;
- Booking and managing trips from start to finish – full trip management;
- Ensuring a seamless customer service experience by maintaining detailed knowledge with respect to all required and pertinent client details;
- Developing trusted relationships with clients and Executive Assistants;
- Retention and revenue growth among our memberships clients;
- Directly coordinating and communicating any revisions that occur related to changes in scheduling or aircraft availability in a timely fashion;
- Proactively monitoring flight statuses and ensuring timely flight updates to the client - including aircraft delays, cancellations, weather updates and customer specific trip logistics;
- Assisting with aircraft sourcing efforts;
- Coordinating of all catering, on-board service items, specific customer requests and ground transportation arrangements;
- Reconciliation of trips, collection of invoices and scheduling pre-payment;
- There might be some requirement to travel to sales events or to visit clients;
- Available on call as needed/required to support sales processes.
- Perform any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.
Required Skills, Qualifications, and Experience
- Experience working in private aviation in charter sales, operations, customer service, or similar capacity;
- Excellent written and spoken English language skills. Additional language skills, particularly European languages, Russian or Arabic, will be an advantage;
- You possess enthusiasm and determination to provide exceptional service to all customers;
- Your experience includes skilfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
- You’re able to maintain accuracy, a strong attention to detail and deliver punctually while working under pressure.
