Job Profile
Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service.
Our Sales Teams are the first point of contact for all Vista Globals prospects; dealing with all aspects of their travel requirements as well as collaborating with other teams to ensure that each flight is tailor-made to the member’s specific needs. We are seeking a Bi-lingual professional to join our Central-European Sales team, someone with language skills in French would be of preference but also of interrest: Spanish, German or Italian languages.
Founded in 2004, Vista pioneered an innovative business model where customers pay only for the hours that they fly. Our vision is to make business aviation simple and deliver the ultimate flight experience around the globe.
Today, we are the world’s only global aviation company, flying corporations, governments and private clients to 207 countries on our Members' fleet of over 300 silver and red business jets.
Your Responsibilities
Managing the activity chain from lead generation to end of pre-sale process:
- Continuously building prospect lists by initiating phone discussions and establishing relationships;
- Conducting phone based research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
- Conducting secondary research to develop databases, mailing lists, through local business, industry and social event publications;
- Setting up face-to-face meetings for the Sales Vice Presidents with qualified prospects;
- Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
- Handling incoming enquiries by prospective customers and stakeholders;
- Providing weekly KPI reports, including lead source tracking, calls made, qualified calls description, meetings and activities accomplished, direct mailing documentation;
- Ensuring that the database is accurate and up-to-date at all times – including updating information after sales meetings and periodically scanning for incomplete information;
- Supporting the Sales Vice Presidents to investigate lost sales opportunities to learn and avoid such re-occurrences.
- Preparing tailored proposals for the Sales Vice Presidents, according to client preference.
Marketing:
- Collaborating with the Marketing team to tailor brand communication to prospects and clients in your designated region;
- Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.
Managing and developing assigned accounts:
- Securing the proper introduction of Member Services to our ever expanding list of corporate customers to enhance direct customer / corporate contacts;
- Maintain continued customer contact post-sale to ensure efficient and effective account management; conduct bi-annual reviews with customers and be readily available for ad hoc queries or feedback;
- Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.
Required Skills, Qualifications, and Experience
- An appropriate communication style for liaising with High Net Worth individuals and/or at Board/Director/Executive level;
- Bilingual speaker with a European language. French speaking would be of preference.
- Demonstrates outstanding service and customer oriented behaviour;
- High levels of tenacity and resilience;
- Strong financial and business acumen; ideally, with some prior exposure to negotiation;
- Computer literate with proficiency in MS Office Applications;
- Prior experience in private aviation would be of benefit but not essential.
