After a fantastic inaugural summer at
London Gatwick Airport, our newest UK base, we now have an exciting opportunity to join us as
Station Manager on a
permanent basis!
As our
Station Manager, you will have overall operational and management accountability for the
Jet2.com Ground Operations Teams (Airside and Customer Facing) based at London Gatwick
. You will have overall responsibility for ensuring the safe, efficient and effective delivery of our
operation as well as the delivery of our famous
VIP Customer Service.
In this hands-on role, you will actively
engage with our customers and colleagues,
leading by example to ensure the delivery of both landside and airside activities. You will also oversee
third-party partners to ensure adherence to
Jet2.com's service specifications. This is an exciting opportunity to play a pivotal role in the
continued growth of our business.
What will you do as our Station Manager?
- Provide strategic leadership in people management, including coaching, development and performance oversight to your Ground Operations Management Teams, across the customer facing & airside operation.
- Deliver effective guidance and direction to ensure colleagues and suppliers deliver and exceed Jet2.com standards for safety, customer service, cost management, and ancillary revenues
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to. Operate in full compliance with legal, regulatory, and company standards.
- Ensure that our customer promise is consistently delivered, and required standards are achieved.
- Be accountable for productive business activity, meaningful MI and reporting
- Enable your teams to work together to deliver a first-class customer service at the airport.
- Build strong working relationships locally and partner closely with stakeholders, including third-party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
What are they key skills/experience you'll already have?
Role
The successful candidate will already be demonstrating Role Model behaviours and will be an
ambassador for the
Jet2 brand values and
ethos. You will:
- Have a proven track record in leading and developing large, high-performing airport teams, with a strong commitment to supporting colleagues.
- Be an established and engaging operational manager with senior-level experience in airport operations, ideally overseeing both customer-facing and airside teams.
- Demonstrate the ability to successfully lead teams through operational challenges with flexibility, resilience, and strategic foresight.
- Be skilled in managing complex relationships with demanding internal and external stakeholders.
- Have strong commercial acumen and a clear understanding of what it takes to succeed in a dynamic airport environment.
What Can We Offer You?
We offer our valued colleagues a range of benefits including: -
- Competitive salary
- Discretionary management bonus scheme
- Contributory pension scheme
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Help us to send our all-important customers on holiday with
Jet2.com and
Jet2holidays!!
Closing date for applications: Wednesday 21st October
