Job Description: Assistant Manager (ERM)
Role/ Designation: Assistant Manager- ERM
Location: Gurgaon
Level/ Band: Manager-Band B
Brief About The Role/ Team/ Candidate Requirement
The Assistant Manager of Emergency Response Management is responsible for developing, maintaining, and coordinating the airline's Emergency Response Plan to ensure compliance with regulatory requirements (DGCA/ICAO/IATA) and readiness to manage aircraft accidents, serious incidents, and crisis situations. Acts as a key link between operations, ground handling, medical, security, and external agencies during emergencies and drills.
Qualification & Experience
- Educational Requirements:
- Bachelor's degree
- Certification in Emergency Response/Crisis Management or SMS (Safety Management System)
- Experience:
- 4-5 years in airline/airport operations, safety, or emergency response
- Prior exposure to crisis management, mock drills etc.
Skill set
- Knowledge of regulatory requirements for airline safety and emergency readiness.
- Strong crisis management and decision-making under pressure
- Excellent written and verbal communication
- Knowledge of Go-Team/Family Assistance procedures
- Ability to conduct training and mock emergency drills
- Conduct emergency response training sessions
- Project Management
- Analytical Skills
- Good knowledge in MS office
- Knowledge of DGCA CAR, ICAO Annex, IATA ERP guidelines
Job responsibility
- Manage cross-departmental teams and act as liaison across departments to ensure emergency response preparedness and regulatory compliance
- Ensure emergency preparedness across every department, including airports, and direct evaluation of departmental emergency preparedness plans
- Ensure compliance with internal audits and regulatory inspections
- Direct research, review, and evaluation of external source materials on airline emergency operations and assistance program
- Coordinate to develop and update the Company’s Emergency Response Manual
- Coordinate to develop quick-reference guides, flowcharts, and SOPs for emergency
- Ensure emergency operations and assistance programs are integrated with Domestic, Regional, International, and codeshare partner programs and procedures
- Direct the development and operation of the Emergency Response Team
- Evaluate training effectiveness to ensure company-wide readiness
- Oversee and coordinate the Company’s family assistance response (Go Team / FAT)
- Manage the Go Team credit card program and all Emergency Plan assets
- Coordinate to develop and schedule company-wide emergency response exercises, manifest reconciliation exercises, and other ancillary exercises to test ERP readiness
- Evaluate exercise performance and submit Exercise Reports with corrective action plans
- Ensure comprehensive documentation of all drills, training sessions, and emergency activations
- Ensure readiness of emergency assets such as Go Kit, Command Center, and contact databases
