How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
The Sales Account Executive – International Specialty Sales, JV Asia (Japan) – will be a sales professional responsible for maximizing revenue and market share while prioritizing margin performance with high-yielding corporate and agency account portfolio. The position works cross-divisionally to identify opportunities, drive quality revenue and market share growth across the US Point of Sale through strategic engagement, partner enablement, and brand representation. Success requires strong consultative account management skills that optimize customer trust and perceived value, as well as the ability to demonstrate a clear understanding of customer business objectives and tailor communication of new product and service features to meet those objectives.
Primary Responsibilities Include
- Manage and grow a portfolio of Japanese corporate and agency accounts based in the US.
- The primary objective includes accountable and successful portfolio performance as measured by the key metrics such as, but not limited to, premium revenue growth, market share, and new corporate account acquisitions including affiliates and supply-chain.
- Drive sales actions to increase revenue and share in cooperation with Korean Air and other JV partners within a set portfolio in the US.
- Build, maintain, and manage relationships with all account stakeholders, at varying levels, up to and including C-Suites.
- Maintain sales agreements with key customers, deliver exceptional support and identify opportunities for relationship growth.
- Evaluate performance and make data-driven recommendations to support sales development and optimize revenue potential.
- Implement B2B2C initiatives promoting SkyMiles, Co-branded credit cards, Corporate Travel benefits through onsite Travel/Benefit Fair, Executive Assistant Seminar, Expatriates/traveler Seminars, or other company events.
- Develop account strategies aligned with Specialty Sales goals and customer business objectives, using consultative account management approaches to maximize perceived customer value.
- Present Delta and its Joint Venture partners’ key sales messages to large groups, from travel counselor and/or corporate travel manager to leadership level
- Enterprise selling approach including elevating ancillary business profile within portfolio, e.g. Wheels Up (Delta’s charters & private aviation sales), Delta Vacations
- Participate in the nationwide events targeting the U.S. Japanese and TPAC JV countries’ communities.
- Liaise and represent Delta with relevant chambers of commerce, business organizations, embassies and consulates.
- Leverage industry technology, sales platforms, and data analysis tools to identify sales opportunities and present findings to internal stakeholders through SFDC.
- Identify, resolve, and escalate customer issues, while providing feedback for continuous improvement.
What You Need To Succeed (Minimum Qualifications)
- Professional proficiency in Japanese (speaking, reading and writing) is required.
- Excellent interpersonal skills and business decision-making capabilities.
- Demonstrated ability to tailor communication of new product/service features to align with customer business goals.
- Skills in contract preparation, negotiation, and implementation.
- Ability to perform data analysis to identify and communicate sales opportunities.
- Strong written and verbal communication, time management, planning, organization, negotiation, and presentation skills.
- Ability to work independently in a virtual office and work extended hours, including nights and weekends as needed.
- Willingness to travel extensively, both domestic and international.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and CRM tools such as Salesforce or similar platforms.
- Comfort with digital collaboration and reporting tools in a virtual office environment.
- Must be satisfactorily performing in the current role.
- This position is based in the New York metropolitan area. Candidates must reside in, or relocate to, the New York metro area as a condition of employment.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor’s degree in Business, Marketing, or a related field preferred, or equivalent airline sales experience.
- Recent airline sales experience.
- Deep understanding of Japanese culture and business practices.
- Experience managing Japanese corporate and agency accounts.
- Proficiency in an additional Asian language.
- Working knowledge of sales technology, CRM systems, digital reporting dashboards, and industry tools to drive efficiency and insight.
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love Delta
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
