Job Title: Customer Compensation Analyst
Location: Gurugram, Haryana
Experience: 3–5 years
About the Role
Aviation Indeed is seeking a Customer Compensation Analyst to join our team. In this role, you will develop and implement systems to track and review customer compensation across various channels, identify trends, and propose policy adjustments to ensure fairness, consistency, and competitiveness. You will also benchmark our compensation practices against industry standards, providing strategic insights for continuous improvement.
If you're passionate about customer satisfaction, have a knack for analyzing trends, and enjoy refining policies to keep them competitive, this could be the perfect opportunity for you.
Key Responsibilities
- Create and manage a comprehensive process for collecting customer compensation data across different channels.
- Analyze compensation trends (daily, monthly, and yearly) and report patterns, providing actionable insights to leadership.
- Review outlier compensation cases to ensure they align with organizational policies and recommend changes where necessary.
- Benchmark Aviation Indeed's compensation policies against industry leaders, recommending adjustments to maintain market relevance.
- Maintain thorough documentation of compensation cases and ensure compliance with regulatory guidelines.
- Lead initiatives to improve the compensation process and policies based on feedback from stakeholders and customers.
Skills & Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related fields.
- 3–5 years of experience in customer service, compensation management, or a similar role.
- Strong analytical skills to identify trends and irregularities in compensation data.
- Excellent negotiation and stakeholder management skills to work with various internal teams.
- Knowledge of business and financial acumen related to compensation practices.
- Customer-centric mindset with a passion for improving customer satisfaction.
- Ability to stay updated on industry standards and competitor practices.
Key Performance Indicators
- Compliance with compensation policies and regulatory guidelines.
- Improvement in customer satisfaction scores through better compensation handling.