Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
The Business Analyst is responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into SITA solutions. The Business Analyst ensures that solutions comply with SITA's processes, validates and enhances customer requirements, manage change requests, and propose technical solutions and pricing models to meet business requirements, thereby ensuring financial profitability and supporting business growth.
Key Responsibilities
- Be the primary interface for salespersons to support customers engagements on technical & commercial matters.
- Analyse and document customer requirements and business process.
- Work with customers to better understand their business models and develop sound technical solutions to meet the customer's requirements
- Provide customers with comprehensive, up-to-date information on SITA products, product enhancements and new solutions, through customer meetings and workshops.
- Support the technical qualification of customers' communication and data exchange needs through knowledge of current new or evolving technologies and SITA solution portfolios.
- Identify and recommend sound solutions built through SITA portfolio of products to meet customers’ demands.
- Liaise with various internal stakeholders to determine effort, feasibility, scheduling, etc. Provide input to bid team for presales activities (e.g. customer proposals generation, risk analysis, pricing, customer presentations, site surveys, work break down structures etc.) ultimately to build business case for customer proposals.
- Build simple business cases, based on standard pricing models to gain management support ensuring SITA’s profitability at all times.
- Acts as a source for commercial expertise through the understanding of SITA’s existing customers, contracts, products, markets, and competitors.
- Collaborate with the sales team to conduct negotiations on commercial contractual issues with customers and external partners where required.
- Participating in contract negotiation according to plan, minimizing contract risk and guaranteeing contract quality.
- Perform basic data analysis and reporting
- Work closely with project managers to ensure efficient transfer of projects for implementation
- Facilitate designs to be efficiently implemented Right the First Time (RFT) and smoothly transitioned into service operation.
Qualifications
EXPERIENCE
- 3 to 5 years experience in business analysis including experience of building user cases.
Knowledge & Skills
- Customer focused.
- Good interpersonal skills.
- Demonstrated ability to work effectively in diverse groups at various levels of the organisation.
- Excellent written and verbal communication skills.
- Ability to work independently.
- Knowledge of Microsoft Office tools, Power BI is a plus.
PROFESSION COMPETENCIES
- Business and Financial Acumen
- Methods and Tools
- Fluent in English, any other European language is a plus
- Passionate in Information Technology, Digitization and Digital Transformation, Telecom Industry
Education & Qualifications
- Bachelor's degree in Computer Science, Mathematics or Engineering.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex Day: Make your workday suit your life and plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
