Barcelona Headquarters
Hello! We are Volotea, the airline of the small and mid-sized cities in Europe.
Since our inception in 2012, we have been amongst the fastest-growing low-cost airlines in Europe. We are enthusiastic enablers of direct travel for Europeans who don’t live in big hubs. We are changing air travel from small and mid-sized cities in Europe, many previously unconnected or underserviced. We aim to connect the people in these cities with their passion for travel, in an enjoyable and increasingly sustainable way.
After over a decade in the skies, we have now flown close to 60 million passengers. Today, we serve over 100 destinations in 18 countries, actively consolidating our position among the top European airlines in the industry.
In recent years, we have raised our travel capacity more than most competitors, increasing our number of aircraft, routes, destinations, employees, and markets. Throughout this journey, our team continues to excel and grow stronger as our services gain recognition amongst an expanding European audience. We are a young, dynamic, and international team that enjoys working together to grow our company during this exciting time in the airline industry.
Our main markets are France, Italy, Spain, and Greece. We have 21 operational bases: Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, Lyon, and Brest in France; Venice, Verona, Palermo, Cagliari, Olbia, Florence, Bari, and Naples in Italy; Asturias and Bilbao in Spain; Athens in Greece; and Hamburg in Germany.
If you feel inspired by our story and you’re ready to take off with us, continue reading!
We are hiring a Crew Control Supervisor who has experience in interacting with different cultural environments and can work in a challenging high-growth atmosphere.
Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team?
If your answer is yes, apply to come on board and make Volotea your next professional destination.
What you will do:
Aviation Procedures Management:
- Effectively manage crew resources to ensure optimal efficiency and cost-effectiveness while maintaining full compliance with regulatory and company standards.
- Prioritize safety and punctuality in all crew scheduling and operational decisions.
- Ensure that crew duties are aligned with the approved Flight Time Limitations (FTL) scheme.
Crew Support and Communication:
- Provide clear and empathetic support to crew controllers in communicating roster changes to crew members.
- Collaborate with Base Chief Pilots, Base Managers, and other internal stakeholders to address crewing needs and decisions.
System Updates and Coordination:
- Maintain an up-to-date standby crew roster in accordance with internal policies, ensuring availability to meet operational requirements.
- Support the management of crew absences and leave tracking, applying necessary measures to ensure operational continuity.
- Ensure seamless coordination between the crew control team and the crew travel team for efficient crew positioning and accommodation arrangements.
- Assist with crew training matters, including in-flight training and simulator-related issues or updates.
Team Leadership and Supervision:
- Oversee the ongoing development and performance assessment of Crew Controllers, ensuring competency and effective growth.
- Optimize crew utilization within the D to D+4 window, focusing on efficiency and resource management.
- Ensure strict compliance with company FTL/OM-A regulations in alignment with EASA standards.
- Foster collaboration between the Operations Control Center (OCC), training, rostering, and commercial departments to maximize crew resource utilization.
- Actively participate in Daily Operational Briefings, serving as a key liaison between relevant departments and management.
- Build and maintain positive working relationships between the OCC and Crew Control teams.
- Mentor and train new team members within the Crew Control function, ensuring a smooth onboarding process.
- Identify areas for team improvement and implement strategies to enhance performance.
- Report operational disruptions to management and suggest appropriate solutions.
- Identify and recommend improvements to operational procedures and workflows.
- Ensure cost efficiency in decision-making, particularly regarding crew movements during operational disruptions.
What you will need:
- A minimum of 4 years' experience in Crew Control Department.
- Advanced proficiency in Spanish & English, both written and spoken, with a language test conducted during the recruitment process.
- In-depth knowledge of the aviation operational environment and its associated procedures.
- Willingness to work flexible shifts, including both morning and afternoon schedules.
- Demonstrated resilience and the ability to manage complex, high-pressure situations within a dynamic, fast-paced operational environment.
- Strong problem-solving skills to address real-time operational challenges and deliver effective, logical solutions.
- Customer-oriented with excellent interpersonal and communication skills, proficient in engaging with internal stakeholders via email and phone.
- Demonstrated empathy and understanding in managing crew adaptation to last-minute changes, while providing exceptional customer service and support.
What do we offer:
❤ CULTURE: a thriving, positive, collaborative environment where your voice matters.
💥 IMPACT: a fast-growing company where you tackle every challenge and make things happen.
🌈 DIVERSITY: multi-cultural team with a mix of different nationalities and backgrounds.
🤝 STAY CONNECTED: numerous corporate and social events during the year, including regular company status meetings, team buildings and parties.
⚖ WORK-LIFE BALANCE: flexible work schedule, hybrid work program, flexible vacation days, unpaid leave options and birthdays off.
🏙 CITY CENTER: headquarters located in the lively city center of Barcelona, well connected with public transport, and close to restaurants, services, and shops for your convenience.
🚀 CAREER DEVELOPMENT: soft-skills training courses, office tools and languages classes to boost your potential.
🧘♀️ HEALTH & ENERGY: discounted gym membership options, plus free fresh fruit and coffee in the office.
✈️ TRAVEL WORLDWIDE: exclusive agreements with over 100 airlines to travel worldwide, paying only taxes for you and your family.
📝 FLEXIBLE BENEFIT PLAN: a variety of options to customize your benefits to fit your lifestyle and lower your taxable income.
Learn more about working at Volotea HQ. Watch our colleagues define it in one word.
Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.
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