About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join?
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
Key Responsibilities:
- Lead and mentor a team of analytics professionals while contributing to technical deliverables.
- Oversee design and execution of employee listening programs, ensuring alignment with HR strategy.
- Develop and automate advanced dashboards in Qualtrics and AWS to display engagement metrics and organizational health indicators.
- Partner with HR leaders to identify trends and recommend strategies for improving employee experience.
- Ensure data integrity and validate survey health metrics using SQL, Python, AWS and other tools.
- Communicate insights and recommendations clearly to senior HR leadership and business partners.
What You Need to Succeed (Minimum Qualifications):
- 12+ years of relevant experience, including 5 years of people leadership experience.
- Bachelor’s degree in business, HR, or information systems.
Technical competencies:
- Proficiency in SQL, Python, AWS, and Qualtrics dashboards.
- Strong leadership skills with the ability to coach and develop team members.
- Excellent communication and stakeholder management skills.
- Ability to balance strategic thinking with hands-on technical execution.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
Behavioral Competencies:
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external collaborators.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
Preferred Qualifications:
- Experience leading enterprise employee listening programs.
- Expertise in designing and developing advanced Qualtrics dashboards and workflows.
- Demonstrated ability to influence HR strategy through data-driven insights.
- Collaborative approach and passion for improving employee engagement.
