About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities (Primary Functions):
- Gather, analyze, and transform large sets of employee feedback data into actionable insights using SQL, Python, AWS etc.
- Develop and automate advanced visualizations in Qualtrics, AWS to display engagement metrics, pulse survey results, and other key indicators.
- Collaborate with HR business partners to identify trends and recommend strategies for improving employee experience.
- Validate survey health metrics and ensure data integrity.
- Communicate findings and recommendations clearly to HR leaders and stakeholders.
What You Need to Succeed (Minimum Qualifications):
- 7-10 years of relevant experience in analytics or HR technology.
- Bachelor’s degree in business, HR, or information systems.
Technical Competencies:
- Proficiency in SQL, Python, AWS, and Qualtrics dashboards.
- Strong communication skills and ability to work in fast-paced environments.
- Solution-oriented mindset with a focus on people and process.
Behavioral Competencies:
- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
Preferred Qualifications:
- Experience designing and developing Qualtrics dashboards and workflows.
- Passion for creating data-driven solutions that enhance employee engagement.
- Resourceful and collaborative team player.
