Responsibilities
KEY RESPONSIBILITIES
- Develop and maintain strong relationships with customers, acting as the primary point of contact regarding core recovery.
- Proactively communicate with customers regarding the status of their cores and any outstanding returns via email and call
- Assist customers with inquiries related to core returns and billing issues, providing exceptional service at all times.
- Identify and escalate issues related to non-return or late returns of cores to appropriate internal stakeholders
- Send billing notifications to customers for late core returns in accordance with company policies.
- Ensure accurate and timely invoicing of late fees.
Qualifications
YOU MUST HAVE
- Skills:
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Excellent organizational skills and attention to detail.
- Proficiency in customer service software and Microsoft Office Suite (Excel, Word, Outlook).
- Problem-solving skills and the ability to manage conflicting priorities effectively.
- Attributes:
- A customer-centric mindset with a passion for delivering high-quality service.
- Ability to work independently as well as collaboratively in a team environment.
- Positive attitude and resilience in handling challenging conversations with customers.
WE VALUE
- Bachelor's degree
- Experience in the aviation industry or knowledge of aircraft parts
- Familiarity with order management systems and CRM software
- Ability to multitask and handle multiple customer inquiries simultaneously
- Problem-solving skills and ability to think critically
COMPETENCIES AND SKILL SETS
- Excellent communication
- Email writing skills
- Problem solving
- Critical thinking
- Customer calling
- Relationship building
- Empathy
- Data insights
- Active listening
- Positive and Vibrant
- Passionate
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments β powered by our Honeywell Forge software β that help make the world smarter, safer and more sustainable.
