WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
Senior Specialist/Engineer Service Operations
Profession: Service Operations
Work Location: Asia Pacific-India-Gurugram
Schedule: Full-time
Description
We are seeking a highly skilled L2 Support Engineer with expertise in Azure Cloud Services, Kubernetes, Dynatrace, log file debugging in Kubernetes environments, and network protocols and routing in Azure. The ideal candidate will have hands-on experience with Azure live production systems of multiple integrated systems, and be responsible for providing second-level technical support to our clients, resolving issues related to cloud infrastructure, Kubernetes clusters, and network connectivity.
WHAT YOU WILL DO:
•Provide second-level technical support to clients, addressing issues related to Azure Cloud Services, Kubernetes clusters, and network connectivity.
•Utilize Dynatrace and other monitoring tools to proactively identify performance bottlenecks and potential issues within the infrastructure.
•Perform log file analysis and debugging in Kubernetes environments to troubleshoot and resolve issues effectively.
•Take ownership of minor configuration issues and implement necessary fixes to ensure optimal performance of services.
•Restart pods and troubleshoot Kubernetes resources to resolve incidents and minimize downtime.
•Troubleshoot network connectivity issues in Azure environments, including investigating routing problems and ensuring proper network configurations.
•Collaborate with other teams, including development and DevOps, to escalate complex issues and coordinate resolution efforts.
•Document troubleshooting procedures, solutions, and best practices for future reference and knowledge sharing.
•Stay updated on the latest trends and advancements in cloud computing, Kubernetes technologies, and network protocols to continuously enhance skills and knowledge.
•Automate deployment, scaling, and monitoring of applications using Kubernetes manifests or Helm charts.
•Manage Docker containers and images across multiple environments.
•Integrate Kubernetes and Docker with CI/CD pipelines for continuous integration and delivery.
•Strong Knowledge of Linux along with proven experience in Installation, Configuration and troubleshooting of LINUX based environments.
•Set up monitoring and alerting for Kubernetes clusters and Docker containers using tools like Prometheus, Grafana or Dynatrace.
•Good Understanding of Database (SQL Server DBA activities, experience with SQL queries, functions, and stored procedures).
•Experience in writing Scripts to handle complex automation / administration using Shell, Perl, Python scripting.
•Experience with networking and web standards such as DNS, DHCP, TCP/IP, HTTP, SSL/TLS/SSH, PGP.
•Ability to articulate complex technical topics clearly and concisely to both business and technical audience in both written and verbal form.
•Excellent documentation skills with an eye for attention to details.
EXPERIENCE:
•Minimum 3+ years of experience in a similar role, providing L2 support in a cloud environment. Must have dealt directly with external customers delivering to SLAs.
•Bachelors’ degree in Computer Science, Engineering, or related Field.
•Proficiency in Azure Cloud Services, including but not limited to Azure Kubernetes Service (AKS), Azure App Service, and Azure Virtual Machines.
•Strong understanding of Kubernetes architecture, deployment, and management.
•Experience with Dynatrace or similar APM tools for performance monitoring and troubleshooting.
•Solid grasp of log file analysis and debugging techniques in Kubernetes environments.
•Familiarity with containerization technologies such as Docker.
•Excellent problem-solving skills and the ability to work effectively under pressure.
•Experience in the Airlines domain is desirable
•Experience with Azure live production systems of multiple integrated systems is required.
•Knowledge of network protocols and routing in Azure, as well as experience troubleshooting network connectivity issues.
•Proficiency in scripting language’s like Bash, Python, or Go.
•Excellent communication and collaboration skills.
•Relevant certifications such as Certified Kubernetes Administrator (CKA) or Red Hat Certified System Administrator (RHCSA) are a plus.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive benefits Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
