Employment Type: Permanent
Contract Duration: 3 years
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
The Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment models emerge, the BSP is at a pivotal moment. Its share of global passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth.
To address this inflection point, IATA is launching a BSP Growth Programme built around two pillars: (1) Retention and Growth of BSP Participation, and (2) Product Development and Innovation. This programme aims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainable long‑term SCU growth across all regions to reach 1 billion transactions by 2030.
The Airline Participation Growth Senior Manager will play a central role in driving airline participation expansion and leading the global BSP Intermodality programme.
What your day would be like
- Define the strategy to grow the number of airlines participating as well as the strategy to retain existing airlines
- Lead global airline participation growth efforts, maintaining the BSP Coverage - Map, identifying priority airlines, and shaping targeted engagement plans with input from regional teams.
- Leverage market insights by coordinating with Marketing and Consumer Insights to assess opportunities, competitive dynamics, and participation gaps.
- Drive airline‑level engagement, overseeing outreach planning, tracking onboarding progress, and ensuring consistent follow‑through across regions.
- Lead the global BSP Intermodality programme, coordinating the identification, evaluation, and onboarding of new intermodal participants (rail, ferry, multimodal).
- Collaborate with Regional and Country teams to identify operators with existing intermodal or interline agreements and assess their readiness for BSP participation.
- Develop and maintain the BSP Intermodality Package, including business cases, success stories, and structured onboarding frameworks.
- Coordinate integration workshops and onboarding roadmaps with operational and regional SMEs to ensure smooth implementation.
- Continuously improve processes and communication flows, ensuring stakeholders are aligned, informed, and equipped to execute effectively.
- Collaborate with all program team members, as well as relevant departments within and beyond the P&S division, including support functions.
We would love to hear from you if
- 7–10+ years’ experience in commercial strategy, business development, airline partnerships, or programme management.
- Strong background in the airline, travel distribution, transportation, or payments ecosystem.
- Experience leading global or multi‑regional initiatives in a matrixed environment.
- Direct engagement experience with airlines or intermodal operators (rail, ferry, multimodal).
- Strong skills in market analysis, opportunity assessment, and business case development.
- Solid understanding of airline distribution, interline/intermodal partnerships, and settlement processes.
- Proven ability to prioritize target airlines, assess coverage gaps, and drive onboarding.
- Strong project management capabilities and comfort working with KPIs and dashboards.
- Excellent stakeholder management and communication skills across regions and seniority levels.
- A strategic, collaborative, and improvement‑oriented mindset with high ownership and accountability.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
