Employment Type: Permanent
Contract Duration: 2 years
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
The Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment models emerge, the BSP is at a pivotal moment. Its share of global passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth.
To address this inflection point, IATA is launching a BSP Growth Programme built around two pillars: (1) Retention and Growth of BSP Participation, and (2) Product Development and Innovation. This programme aims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainable long‑term SCU growth across all regions to reach 1 billion transactions by 2030.
The SCU BSP Growth Data Analyst will play a central role in providing data insights, performance tracking, and analytical support, enabling the programme to effectively drive SCU growth and retention.
What your day would be like
- Analyze SCU performance across regions, markets, airlines, and agents, identifying trends, gaps, and growth drivers.
- Develop and maintain dashboards, KPIs, and reporting tools to monitor programme performance.
- Translate data into actionable insights to support decision-making and prioritization of growth initiatives.
- Conduct deep-dive analyses on specific markets, initiatives, or performance issues.
- Identify opportunities for SCU growth, including underpenetrated markets, segments, or participants.
- Ensure data quality, consistency, and reliability across reporting outputs.
- Contribute to the development and enhancement of analytical tools and data models.
- Support global and regional teams with data, analysis, and insights to guide execution of growth initiatives.
- Collaborate with stakeholders across regions to understand data needs and provide analytical support.
- Identify opportunities to improve data processes, automation, and reporting efficiency.
We would love to hear from you if
- University degree in Data Analytics, Business, Economics, Engineering, or a related field.
- 3–5 years of experience in data analysis, business intelligence, or performance reporting.
- Strong analytical skills with the ability to interpret complex datasets and generate insights.
- Experience with data visualization tools (e.g., Power BI, Tableau) and advanced Excel skills.
- Familiarity with SQL, Python, or other data tools is a strong asset.
- Knowledge or experience in Robotic Process Automation (RPA) tools and concepts is a strong asset.
- Understanding of airline distribution, BSP, or payments ecosystem is a plus.
- Strong attention to detail and commitment to data quality.
- Ability to communicate insights clearly to both technical and non-technical audiences.
- Analytical, structured, and proactive, with a continuous improvement mindset.
- Fluency in English.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
