How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Professional Services (DPS) is a premier Flight Training & Standards services company. The Program Manager is responsible for leading and motivating a team of DPS individuals that are responsible for providing high-quality customer service and support for multiple clients external to Delta Air Lines. DPS provides key resources and support to multiple groups including but not limited to training, curriculum development, planning, and fleet resources. The incumbent will also support the growing DPS business by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organizations' standard operating procedures (SOPs). This position reports to the General Manager – Client Operations for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines.
Essential Functions/Tasks
- Manages DPS employees assigned to multiple clients
- Support DPS Sourcing in onboarding DPS Non-Seniority List Instructor (NSLI) and Flight Training Procedures Instructor (FTPI) and Flight Operations Support (FOS) assigned to multiple clients
- Support the onboarding of other DPS personnel as needed to support client operations
- Manages the relationships and communication strategies with multiple client teams
- In coordination with client management, responsible for DPS employee performance and quality assurance
- Partner with client leadership to identify target needs and staffing requirements.
- Establishes an environment of continuous improvement and works with partners to provide results
- Coordinate employee transitions with administrative team
- Contribute to the DPS DeltaNet website associated with client training support
- Write and distribute periodic DPS employee communication
- Coordinate periodic town-hall meetings
- Review and approve employee expenses
Additional Program Responsibilities
- Develops a comprehensive list of work processes related to client support and documents a step-by-step process flow for each identified process
- Identify ways to automate and streamline key workstreams and processes within their department
What You Need To Succeed (Minimum Qualifications)
- Solid organizational and leadership skills.
- Conversant with Air Carrier Flight Operations and Federal Aviation Regulations.
- Conversant with Air Carrier Training Requirements
- Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred)
- Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership
- Solid computer skills including proficiency with MS Office 365 and other Delta/DPS software
What Will Give You a Competitive Edge (Preferred Qualifications)
- Solid leadership skills – strong ability to lead, mentor and motivate team and peers
- Analytical Skills - Ability to use thinking and reasoning to solve a problem
- Problem Solving - Ability to make critical decisions while following company procedures
- Attention to Detail – Ability to produce work that is compliant and error-free while meeting established deadlines
- Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.
- Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties
- Innovative and strategic thinker
- Must be performing satisfactorily in present position
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
