How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Delta's OP&P Crew Planning & Performance team is responsible for maximize crew availability by forecasting demand and optimally placing supply, delivering analytical insights to improving Delta's operational performance. The broader team links planning decisions to crew performance outcomes to continuously improve results, scales and standardizes best practices across the pilot and flight attendant crew divisions, and connects the dots between crew performance and the broader operation / enterprise. The Senior Analyst will be asked to work closely with leaders on the IFS and FOP Crew teams, as well as the broader OP&P organization to develop creative solutions to current challenges. We are looking for data curious individuals who seek to understand process and can connect with our business partners to leverage data and drive improvement. The successful candidate enjoys thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. They will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
- Partner with both IFS and FOP crew teams to identify and solve for opportunities in Crew Planning
- Create insightful executive-level and frontline dashboards using data visualization tools
- Develop analytics solutions to divisional challenges and operationalize with modern tools
- Forecast future operational metrics and work with business unit to include in their planning and execution processes
- Improve the historic processes within the division by implementing data driven solutions
- Locate and extract data from a variety of sources for use in analysis, models, and project development
- Support development of executive level decks and present findings to business leadership
- Enjoy working in a high-profile environment with fluid priorities, ambiguity, and aggressive timelines
- Identify and resolve or escalate, as appropriate, potential roadblocks within projects
- Be intellectually curious, ask questions, and speak up when they have an idea
- Have a team first attitude, with the success of our team and business partners as their top priority
- Practice safety-conscious behaviors in all operational processes and procedures
What You Need To Succeed (Minimum Qualifications)
- Is at least 18 years of age and has authorization to work in the United States.
- Possesses a high school diploma, GED, or high school equivalency.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
- 1 year of experience in analysis, data visualization, or other relevant quantitative field
- Strong business acumen, statistical, analytical, and problem-solving skills, and able to manage complex processes with cross-functional teams.
- Experience with analytical tools, such as SQL, Python, and PowerBI/Tableau required, as well as MS Office (Excel, PowerPoint)
- Strong written, presentation, and verbal skills, with the ability to produce concise, relevant, documents and presentations for senior leaders.
- Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta's operation
- Be a strong team player, detail oriented, and perform well under pressure.
- Embraces diverse people, thinking, and styles
- Must be comfortable working in group and individual settings
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's degree and 1 year of work experience in Data Analytics, Decision Science, Engineering, Business, Finance or related analytical field OR Masters level degree OR equivalent experience AND/OR a combination of both
- Bachelor’s degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field
- Knowledge of Crew(FOP/IFS) operation and data
- Exposure to forecasting methods to predict future performance and identify trends
- Previous experience in operational role
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
