The easyJet holidays Customer Service team is recruiting for a a Customer Service Executive to join us on a Fixed Term Contract for 12 months. You will be the Quality Specialist in our Customer Service Team.
In this role, you'll be ensuring that our customers have a brilliant experience, from the moment they book their holiday to the moment they return home. Your main focus will be on improving the pre-travel stage by reviewing customer interactions, identifying areas for improvement, and working closely with our Customer Service team and Outsourcing Partners to enhance service quality.
You’ll monitor calls and written communications to ensure our advisors deliver excellent service and resolve issues on the first contact. By gathering and analysing data, you’ll help spot trends and recommend improvements. You’ll also attend regular review meetings with our outsourced providers and support in resolving escalated complaints, ensuring they're handled to the highest standards.
Working with other teams at easyJet holidays, including contact centres, training, and content, you'll contribute to process changes that make things better for both our customers and our advisors.
What You’ll Bring To The Team
Experience in a Quality Assurance role or extensive experience in a coaching role within Customer Service is essential. A background in contact centres, or using systems like Salesforce and ATCOM would be a bonus. You should be a self-starter with commercial awareness, able to manage stakeholders and adapt quickly to new systems and processes.
We’re looking for someone who’s comfortable working in a fast-paced environment and can handle ambiguity with confidence and sound judgement.
You’ll need strong analytical skills to interpret data and make clear recommendations, as well as excellent communication skills to work effectively across teams.
What’s In It For You
In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership and annual holiday vouchers.
At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. We create unforgettable experiences for our customers, we strive to do the same for our people. The possibilities are endless with us, where would you like to go?
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model with three in-office days per week.
How To Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About EasyJet Holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#ejholidays
Business Area
Customer - easyJet holidays
Primary Location
United Kingdom-London-London Luton Airport
Organisation
easyJet Holidays
Schedule
Full-time
Unposting Date
04/12/2024, 5:59:00 PM
