Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities
The Business Analyst will link our information technology capacity and business objectives by supporting and ensuring the successful completion of our software product's features' analytical, building, testing, and deployment tasks. The primary goal is to contribute to the efficiency and effectiveness of our business operations by enhancing the quality of IT products and services, analyzing and designing business processes, and performing needs assessments in collaboration with the project team. This role demands an understanding of both the business and the technology to facilitate communication and enable the design of solutions that meet and exceed our business needs.
Business Process Analysis
- Conduct in-depth analysis of existing business processes to identify efficiency gains and areas for improvement
- Map out current and future state processes, providing a clear vision for potential enhancements
Data Analysis And Reporting
- Gather and interpret complex data sets to identify trends, forecast outcomes, and support decision-making
- Develop and maintain reports, dashboards, and metrics to monitor business performance
Requirements Gathering And Solution Development
- Work closely with stakeholders to understand and translate business needs into detailed requirements
- Design and propose business solutions that align with strategic objectives and improve operations
Project Management
- Lead and manage projects from inception to completion, ensuring deliverables meet quality standards and business expectations
- Monitor project progress, resolve issues, and make adjustments as necessary to stay on track
Stakeholder Communication And Presentation
- Communicate effectively with team members, management, and external partners to align on business goals and initiatives
- Prepare and deliver presentations that summarize findings and recommendations clearly and persuasively
Cross-Functional Collaboration
- Facilitate collaboration between business units, technology, and support teams to ensure cohesive efforts and successful outcomes
- Act as a bridge between technical and non-technical stakeholders, ensuring mutual understanding and cooperation
Continuous Improvement
- Proactively seek out opportunities for process optimization and innovation within the business
- Implement best practices and stay abreast of industry trends to drive continuous improvement
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree in Business Administration, Finance, Economics, or related field
- 3+ years of related experience or successful completion of United DT Early Career Digital Leadership Program (ECDLP)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Proficiency in data analysis tools and software (e.g., SQL, Excel, Tableau)
- Superb communication and interpersonal skills, with the ability to interact at all levels of the organization
- Experience in project management and business process re-engineering
- Ability to work independently and with others to resolve complex business issues
- Proven proficiency with Microsoft Excel and PowerPoint
- Must be a team focused individual
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Airline experience
The base pay range for this role is $87,780.00 to $119,680.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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