Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.
Key Responsibilities
The Project Manager – United for Business Portal will lead the development of new portal functionality and improvements as well as the day-to-day operations including work efforts across various Sales and Digital Technology organizations. They will successfully take the strategic vision through the development and implementation stages to ensure industry leading portal functionality and platform service.
- Lead the day-to-day portal administration partnering closely with Digital Technology and sales support teams to ensure reliability of all portal operations including user access, data, self-serve functionalities, fulfillment, and other systems integration.
- Lead feature launches and enhancements including the development of project plans, timelines, and milestones to ensure project is on track. Build user acceptance testing plans and testing sessions to validate requirements and functionality. Oversee the implementation process ensuring seamless integration with existing systems and processes. Work closely with marketing communications, training, and sales support on launch planning activities.
- Collaborate with stakeholders to identify and document business requirements for new features, updates, and integrations, working closely with Digital Technology for design and build.
- Collaborate with Digital Technology teams to troubleshoot issues and determine strategy for resolution. Run the testing and implementation of defect resolution within the Core Support process.
- Monitor and analyze portal user behavior and portal metrics to advise decision-making and enhancement prioritization.
- Provide ongoing consultation, communication, webinars, and support documentation to drive increased customer adoption and better utilization of all facets of the tool for both internal and external users.
NOTE: This position offers a hybrid work arrangement with in-office requirements up to 50% of the time in Chicago, IL. This role will also travel up to 10% of the time.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- 4+ years of sales operations/systems experience
- Project management experience
- Ability to drive plan execution
- Must be confident, self-starter individual who can "own" the delivery of high value work products
- Experience working cross functionally and cross divisionally to ensure alignment and delivery of initiatives
- Experience gathering and writing business requirements documents
- Creative and analytical-thinker with strong problem solving skills
- Detail oriented
- Demonstrated ability to meet deadlines, manage and prioritize simultaneous projects
- Strong oral, written, and presentation skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Salesforce platform knowledge and experience
The salary for this position is $99,750 to $135,960, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus eligible: yes.
At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges (visit lifeatunited.com).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
WHQ00024604
