Responsibilities
- Responsible person for the implementation of safety, operation, service and quality of the station's revenue and cost, and management of the operation personnel in the region
- Accountable for leading the local Ground Services team in the management of the HKA airport operation (passenger, ramp, cargo & catering)
- Ensuring compliance with laws, regulations (CAD and local aviation authority), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality and service
- Act as key HKA representative at respective station responsible for maintaining a productive relationship with the local airport authority and key service partners with accountability for leading on site crisis management in accordance with procedures established by the Corporate Safety Department
- Monitor the implementation of the work task issued within the region and the various types of work task issued by headquarters, any record or communicate in advance leading to major work, key work not complete or delay and other situations are strictly prohibited.
- Monitor staff on duty status of each station every day, to prevent any violation of attendance regulations
- Accountable for the customer experience throughout the customers' journey throughout the regions by developing productive relationships with the local airport authority and closely monitoring the performance of AICs and GHAs in responsible regions
- Conduct self-quality, safety, security and service level audits/inspections on all aspects of the airport operation in the regions (passenger handling, ramp, baggage, cargo & catering) as per Headquarters instructions and guidance. Support region AICs in this regard
- Effectively manage the budget and explore opportunities for cost savings and additional revenue generation within the responsible regions.
- Management of outstation budget and seeking opportunities for cost savings / achievement of AR KPIs in respect of Airport Sales (Upgrades, Exit & Extra Legroom Seating / Excess Baggage)
- Supporting and coaching of Airport Managers across Asia region to fulfil the scope of service of their respective station
- Decisions making regarding station and region operation
- Decisions making related to risk tolerability in accordance with the Safety Management System Manual
- Decisions making regarding compliance with regulations, standards, company procedures and escalation based on risks and changes to the business profile
Requirements
- Tertiary education or bachelor’s degree holder
- Minimum of 10 years commercial aviation experience within an airport operations environment with at least 5 years at management level
- Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Tracing, Reservations & Ticketing and Weight & Balance
- Excellent spoken and written English essential plus that of the primary language in the country of location. Cantonese and/or Mandarin would be a distinct advantage
- Experience of working remotely in an operational airport environment with proven leadership & people management skills
- A strong communicator at all levels who is able to act as the key HKA representative at their station
- Good analytical and problem-solving skills
- Good communication and interpersonal with the ability to interact with people at all levels and in a multi-cultural working environment
- An effective communicator able to work at all levels with the confidence and presence to act as the key HKA representative at their station
- Demonstrable ability to meet business requirements at strategic and operational levels
- A passion for delivering the highest standard of service whilst ensuring compliance with all safety, security and quality regulations and company requirements
- Ability to work under pressure and oversee multiple aspects of the operation at any one time
- Able to build productive relationships with Airport Authority and Service Partners and possess proven negotiation skills in order to protect the interests of HKA
- Confident in making quick decisions, sometimes with limited information
- Proficiency in MS office applications
Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
