Position Summary
Position Summary:
Provides information to customers to assist them in resolving problems. Assists engineering with new product designs. Provide technical support to customers and other team members. Interfaces with customers and the Engineering Department. This position typically reports to the Technical Services Manager. Interacts routinely with co-team members, business units and division management to communicate all customer information as an advocate of premiere customer service.
Responsibilities
Essential Functions:
- Timely response to all customer inquiries, work closely with Engineering when appropriate and perform any assistance necessary including potential customer visits and on-site field service.
- Must continuously maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity.
- Assists customers with applications, diagnostics, and troubleshooting.
- Assists customers with products and competitive part number identification and part interchange information.
- Interfaces with Engineering to communicate customer needs, new product development and existing product improvements.
- Maintains the computer database call log.
Qualifications
Qualifications:
- Associate degree or higher in Mechanical Engineering or equivalent related experience.
- Demonstrated knowledge of PTO's and auxiliary power products.
- Excellent oral and written communication skills.
- Professional telephone and organization skills.
- Excellent people skills.
- Microsoft Office Suite experience, including but not limited to word processing, spreadsheets, and databases.
- Ability to travel as required.
- Demonstrated ability to work in a team environment.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug Tests
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
