Role Introduction
Reports to: Global Sales Strategy and Enablement Manager
Drive the global development and evolution of Salesforce Sales Cloud, the customer relationship management platform used by our worldwide sales teams. You will work at the intersection of commercial needs and technical capability, shaping tools that improve flexibility, efficiency and sales management across markets. Your expertise allows you to translate business requirements into solutions that support how our teams engage customers and manage revenue.
Partnering closely with Information Technology and external vendors, you will evaluate processes, define system enhancements and oversee design and architecture choices. You will also guide implementation and training plans, ensuring the tools are understood, adopted and enriched through continued feedback. This role has a strong change management dimension, requiring you to secure stakeholder buy‑in and build confidence in new ways of working.
Your work strengthens how our global sales network operates every day, contributing to tools that help people perform at their best. By elevating Salesforce effectiveness, you enable our teams to focus on what matters most — moving people forward.
Key Responsibilities
- Act as chief product owner of Salesforce Sales Cloud (CRM used by CX’s sales teams), responsible for maintaining and prioritising the product backlog, developing solutions, identifying and mitigating risks, testing and collect feedback to drive further innovation.
- Manage technical and architecture design for Salesforce
- Work with vendors and IT partners to define requirements and solutions for tools and training
- Devise and implement change management plan to ensure user and stakeholder buy-in
- Develop and deploy implementation and training plan
- Ensure all tools operate smoothly with needed data uploaded into the tool in a timely and accurate manner
- Support and ensure all sales training are conducted as planned
- Drive adoption and usage of acquired tools and training, and devise improvements that can be delivered to business
- Engage in supplementary and ad hoc sales development projects and studies.
Requirements
- University degree in business-related disciplines with minimum 5 years' working experience in online product management or digital retail.
- Strong project management skills, experience in agile project management is a plus.
- Proven track record of ability to work with IT teams on projects of B2B / B2C online product development and delivery.
- Communication and interpersonal skills, proven ability to influence internal stakeholders as well as external clients.
- Proven commercial acumen - numerate, analytical and result-oriented.
- Attention to detail.
- Self-motivated with the ability to work in teams and independently; Ability to work under pressure to tight timelines.
- Knowledge of Salesforce Sales Cloud is an advantage; Aviation / airline experience is an advantage.
- Fluency in written and spoken English. Proficiency in Cantonese / Mandarin would be an advantage.
- Willingness to travel.
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
