Job Purpose
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
As an
ORAT Operational Planning & Readiness Specialist, your role will be to drive operational readiness by mapping, improving, and implementing dnata operational processes for Al Maktoum International Airport (AMIA). Coordinate Operational Readiness, Activation, and Transition (ORAT) working groups, produce high quality technical documentation, and support the planning and execution of trials, training, and go-live activities. This role contributes to the department target of ensuring overall readiness of dnata's operations and infrastructure at AMIA.
In This Role, You Will
- Map current vs. future processes, define job roles, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and control points to ensure operational readiness and efficiency. Complete process maps, Standard Operating Instructions (SOPs), work instructions, and Concepts of Operations (CONOPS) ensuring they are aligned with dnata standards.
- Plan and lead cross-functional ORAT working groups, maintaining comprehensive Risks, Assumptions, Issues, and Dependencies (RAID) logs and decision records in alignment with stakeholders. Establish clear KPIs and a structured reporting cadence, oversee risk registers, and drive timely issue resolution and effective risk mitigation. Deliver accurate, up-to-date dashboards to track progress, proactively manage risks, and ensure stakeholder satisfaction.
- Ensure operational readiness timelines are accurately captured, regularly updated, and effectively communicated to relevant stakeholders, aligned with the ORAT master schedule and delivered within agreed time and scope.
- Support design and execution of ORAT trials to validate operational readiness before go-live; track and close issues identified during trials before infrastructure opening.
- Coordinate training and communication plans within agreed timelines and scope to drive adoption of new CONOPS, processes, and systems.
- Support the development and management of operational requirements, review proposed facilities and operational concepts, and ensure operational needs are incorporated into future operating models and readiness plans.
Qualification
To be considered for the role, you must meet the below requirements:
- 5+ years of working experience in an airport operations environemnt.
- Bachelor's degree in aviation management, or related. Relevant professional certifications are a plus.
You Will Have An Edge If You Have
- Experience in ORAT, or operational excellence; hands-on experience implementing new processes or systems.
- Experience managing multi-disciplinary stakeholders.
- Process modelling, SLA/KPI frameworks
- ORAT trial design and evaluation
- Strong technical writing (SOPs, CONOPS, Work Instructions)
- MS 365 tools, Visio, basic Power BI exposure
- Knowledge of project management principles and their application for everyday work
- Experience with data analytics and dashboarding skills; airport simulation tools
At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!
Salary & benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
