We are recruiting for a Regional Operations Executive to join the easyJet holidays Customer & Operations Team.
As a Regional Operations Executive, you’ll assist our Regional Operations Managers in their work with our destination partners (such as hotels and transfer services) to deliver on quality expectations and address any operational challenges.
Your key responsibilities will include coordinating training for partners, monitoring quality metrics, and identifying areas for improvement. You'll work closely with Regional Operations Managers to implement action plans based on customer feedback, ensuring crisis management protocols are in place, and providing operational support during incidents. This will include managing contact lists, overseeing processes like construction reporting, and documenting procedures for clarity and consistency.
What You’ll Bring To The Team
We are looking for somebody who is dedicated to customer satisfaction and enhancing the overall customer experience. You'll need excellent Microsoft Office skills, confident in addressing challenging discussions with suppliers when necessary, comfortable providing feedback, and to be proactive in driving improvements.
This role would be great for you if you have experience with crisis management, emergency response, or contingency planning. The role also requires calmness and confidence when handling challenging situations, and a focus on effective service recovery.
Other important skills include Project management, the ability to plan, organise, and manage multiple projects at once, and able to produce high-quality presentations.
What’s In It For You
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we're committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How To Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About EasyJet Holidays
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#ejholidays
Business Area
Customer - easyJet holidays
Primary Location
United Kingdom-London-London Luton Airport
Organisation
easyJet Holidays
Schedule
Full-time
Unposting Date
04/12/2024, 5:59:00 PM
