Job Title
Manager, Business Support
Reports To
Head, Transformation and Capability
Position Summary
The Manager, Business Support will be responsible for managing the business support functions of our organisation. This includes overseeing all contracts, business permit applications, and government-related processes. The primary objective is to ensure that a strategic plan is developed and executed to effectively manage maintenance costs while maximising the possibilities for recoveries, claims, and mitigating waste, financial risks, and exposure on asset investment.
Key Accountability
- Develop and execute a strategic plan for managing business support functions, including contracts, business permit applications, and government-related processes.
- Provide management with vendor performance packages of active suppliers to maintain current approval and/or to take up non-performance to airframe/engine/system manufacturers for remedial actions on a regular basis.
- Review all existing Malaysia Airlines contracts, identifying all terms and conditions, service levels, remedies, etc.
- Act as the primary point of contact for all supplier management, contract management, and government-related processes.
- Develop and maintain relationships with vendors/suppliers and serve as the singular point of contact for matters concerning contracts.
- Manage and maintain records for correspondence and documentation related to established contracts and those in progress.
- Co-ordinate regular meetings (quarterly, half-yearly, yearly) with suppliers based on their performance to review service levels and to map out continuous improvement plans.
- Support the Transformation program of the organisation as a whole.
- Provide cross-functional supports and integration with Group Procurement and Legal to enable the most cost-effective procurement process being implemented in compliance with the governance process.
- Develop strategic procurement policy for engineering maintenance department.
- Monitor contracts and move forward with close-out, extension, or renewal according to what’s best for the company.
- Solve any contract-related problems that may arise with other parties and internally with the company itself.
Qualifications & Working Experience
- Diploma or Bachelors degree / Professional Certification in Aviation Management, Engineering, Business Administration, Finance or relevant field.
- 7 years - with at least 3 years of experience in Aviation Industry (MRO)
Area of Experience
- Knowledge of contract management and business support processes
- Knowledge of the aviation industry operations and support systems
- Knowledge in supply chain management
- Highly competent in English as a business language.
Personality Traits
- Self-motivated.
- Empathy and listening skills
- Collaboration and project management
- Speed, flexibility, and agility
- Good organisation skills, time management abilities and problem-solving skill
- Strong commercial and business acumen
